Refund policy
Returns & Cancellations
Can I cancel my order? Because our system automatically processes shipments immediately after payment confirmation, orders cannot be canceled once payment is complete. If you have placed an order by mistake, please contact our customer support team immediately.
Can I return an item I received? We accept returns only under the following conditions:
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Timeframe: You must contact us within 10 days of delivery to request a return authorization. Returns sent without prior approval will not be accepted.
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Condition: Items must be unused, unopened, and in their original packaging and condition. If an item is found to be opened, damaged, or not in resalable condition upon inspection, it will be sent back to you, and no refund will be issued.
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Shipping Costs: The customer is responsible for all round-trip shipping costs (the original shipping fee and the return shipping fee).
Refunds
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Inspection: Refunds will only be issued after the returned item has been received and thoroughly inspected.
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Deductions: The refund amount will exclude the original shipping fee. Additionally, if any customs duties, taxes, or other import-related charges are billed to YUKAI ENGINEERING due to the return, these costs will be deducted from your refund.
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Payment Method: Refunds will be credited back to your original method of payment. Please note that processing times may vary depending on your payment provider.
Defective or Damaged Items (Warranty)
If you receive a defective or damaged product, we will provide a replacement or refund, provided that you contact us within the warranty period specified in the product manual. Please reach out to our customer support with your order number and details of the issue.